Privacy Policy

SereneLake Learning (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information in connection with our website and learning services.

Information we collect

• Account data: name, email address, and optional profile details.
• Transaction data: purchased courses and billing metadata processed by our payment provider.
• Usage data: pages visited, device information, approximate location, and course progress metrics.
• Support communications: messages you send to our team.
• Cookies: small files to remember preferences such as theme and session state.

How we use information

• Provide and improve courses, personalize recommendations, and remember your preferences.
• Process orders, issue certificates, and provide support.
• Analyze performance to improve content and accessibility.
• Comply with legal obligations and enforce terms.

Legal bases

We process personal data based on contract performance, legitimate interests, consent (where required), and compliance with legal obligations.

Sharing

We do not sell your personal information. We share limited data with service providers who help deliver our services (e.g., hosting, analytics, payment processing) under confidentiality obligations. We may disclose information if required by law or to protect rights and safety.

International transfers

When transferring data across borders, we use appropriate safeguards such as standard contractual clauses.

Data retention

We retain personal data for as long as needed to provide services and meet legal obligations. You can request deletion of your account, subject to lawful exceptions.

Your rights

• Access, rectify, or delete your data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent where processing is based on consent.

Security

We use technical and organizational measures to protect data, including encryption in transit, access controls, and regular reviews. No method is fully secure, and we encourage strong passwords and cautious sharing.

Cookies

We use essential cookies for authentication and preferences, and optional analytics cookies to improve our services. You can control cookies in your browser settings. Our site also stores local preferences such as theme and saved courses.

Children’s privacy

Our services are not directed to children under 13. If you believe a child provided personal data, contact us to remove it.

Changes

We may update this policy and will post the new date above. For significant changes, we will provide additional notice.

Contact

Questions about privacy? Email [email protected] or call +1 (415) 555-0198.